Our team reviews your active documents, registers and systems against the NDIS Practice Standards so you know what to fix, and in what order, before an auditor tells you.
Most providers we speak to are not in crisis. They are busy. The policies were written a while ago, the registers are kept however they are kept, and the owner is doing the admin at night on top of everything else. Nothing is on fire, so nothing gets checked.
Then an audit date lands, or a midterm window opens, or a letter arrives, and the question you have been putting off becomes urgent.
In this sector a failed audit has consequences. The time to know where you stand is before an auditor tells you.
We look at the documents, records and systems you use today.
Your active policies, procedures and forms, checked against current requirements.
The Core module and every supplementary module checked against the registration groups you hold, with every requirement rated.
Incidents, complaints, risk, restrictive practices, worker screening and training expiry. Are they current, and can you evidence them?
How your roles, sign offs and systems fit together, and where your team's time can go further.
Work health and safety, privacy, employment, clinical governance and the rules in your state, wherever they apply to you.
Your website, social media and online listings, and whether what you say publicly matches how you operate.
You get a finite list you can work through, starting with what matters most, and a date to fix each item by.
Laura and Hashim lead every Health Check, with the Labour Care team behind them. There is always someone to pick up the phone.
NDIS Compliance Lead, Sydney
Director, Melbourne
We present your findings together, so you hear the compliance and the operational view in one conversation.
You make one decision at a time, and nothing is paid for until you have spoken to us.
With Laura or Hashim. Tell us about your business, and decide if the Health Check suits you.
One list, sent straight after the call. It covers only the documents and records we need to start your review.
Your documents, registers, records and systems, against the Practice Standards for your registration groups.
Your findings are presented live at a strategy call we book with you, so you can ask questions as we go.
Straight answers, in plain English.
It's one fixed fee depending on the size of your business. We email it to you after your discovery call, before you commit to anything. If you continue with further support, the full fee is credited against your first invoice.
It is a conversation about your business. We ask about your participants, your staff, your registration groups, your systems and your next audit, so we can tell you whether the Health Check is worth it for you.
You can, and we will show you how if you want. The question is whether you have the time to check they fit how your business runs. That is what the Health Check does.
No. We are a compliance consultancy, so we are never competing with you for participants.
No. We support your operations and you stay in control. If you continue with us, we work inside the systems you already use.
No. If you take the plan and run it yourself, that is a good outcome. If you continue, the Health Check fee is credited against your first invoice.
We send you one list after your discovery call. It covers your policies and procedures, your last audit report if you have had one, your registers, worker screening and training records, and the participant and staff files we choose to sample, with details redacted or with consent.
Your findings are ready within 10 business days of receiving your documents.
No. It is a desktop review that shows where you stand and what to fix before your audit. It is separate from a certification of compliance, legal advice or a clinical assessment, and your audit is still conducted by an NDIS Commission approved quality auditor.
Tell us your audit date on the discovery call. It is one of the first things we ask, and it shapes what we look at first.
Pick a time that suits you. The call takes 30 minutes, with Laura or Hashim.
Prefer to talk now? Call 1800 549 668.
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