Specialist Support Coordinator

Job Summary:

Elevate your coordination career as a Specialist Support Coordinator, working with NDIS participants who have complex needs. In this advanced role, you will handle cases that require a higher level of expertise, developing comprehensive support approaches for individuals facing significant challenges. You’ll collaborate with multiple service providers, manage crises, and ensure that each participant’s support network is robust and effective. If you have extensive experience in disability case management, strong problem-solving skills, and a talent for navigating complex scenarios, this role offers a chance to make a profound impact in the lives of those who need it most.

Responsibilities:

• Manage a caseload of participants with high or complex needs, coordinating a range of services including health, housing, and specialist interventions.
• Develop creative solutions and comprehensive support plans that address complex barriers to participant goals.
• Provide intensive support during crises or critical changes, helping participants and families navigate emergency situations or transitions.
• Work closely with clinical professionals, guardians, and community organisations to align all supports and ensure continuity of care.
• Guide participants through NDIS plan reviews and changes, advocating for necessary supports and reporting on outcomes and improvements.

Skills and Qualifications:

• Strong background in support coordination or case management, with a focus on complex cases (e.g., mental health, dual diagnoses, or high behavioural support needs).
• In-depth knowledge of NDIS Specialist Support Coordination services and community resources across multiple sectors.
• Exceptional communication and negotiation skills, with the ability to manage stakeholder relationships under pressure.
• Resilience and critical thinking to handle emergencies and complex scenarios calmly and effectively.
• Tertiary qualifications in Social Work, Psychology, or a related field are highly regarded. Must have appropriate checks (NDIS Worker Screening) and preferably a driver’s licence for community visits.