Quality & Safeguards Officer

Job Summary:

Be the champion of high-quality care and client safety as our Quality & Safeguards Officer. In this role, you will focus on continuous improvement initiatives and safeguarding practices within our NDIS services. Working closely with all levels of staff, you’ll monitor service quality, address incidents and risks, and drive compliance with standards that protect participants’ wellbeing. This is a proactive role where you can influence positive change, ensuring that our organisation not only meets regulatory requirements but truly excels in delivering safe, person-centred support. If you are detail-oriented, conscientious, and passionate about quality care, this position will allow you to make a meaningful impact in Australia’s disability sector.

Responsibilities:

• Implement and maintain a quality management system that aligns with NDIS Practice Standards and Safeguarding regulations.
• Review and analyse incident reports, feedback, and service data to identify trends, risks, and areas for improvement.
• Develop and coordinate quality improvement projects, such as training on safeguarding, better documentation practices, or participant satisfaction initiatives.
• Support staff in understanding and applying safeguarding policies, including responding appropriately to incidents or allegations.
• Prepare reports on quality and safety performance for management and contribute to audit preparations and accreditation processes.

Skills and Qualifications:

• Background in quality assurance, safeguarding, or compliance in a health or community service environment.
• Strong grasp of NDIS Quality and Safeguards framework, with the ability to interpret standards and apply them operationally.
• Analytical skills to assess data and processes, coupled with creativity to design improvements.
• Communication and coaching skills to drive a culture of quality and safety among staff.
• Qualifications in Quality Management, Social Work, or Human Services beneficial. Must have relevant clearances and a commitment to ethical practice.